Thursday 21 January 2016

Message from Payza team

Hello, 
Just a quick update from Payza which will explain You why there is such a delay with all coming in&out Transactions
" We wanted to take a moment to discuss the recent delays many of our members have faced recently with their transactions.
2015 was an exciting year for payza which saw us release many new features and products, such as Payza connect and the Payza Prepaid Card. As our range of products and features expanded, so did our member base. By the end of December, new account sign ups were avaraging roughly 10.000 per day! That was a dramatic increase, more than double the amount we were used to seeing.
With more sign ups came more transactions, and with more transactions came the need for our team to perform more transactions reviews, an important process that helps protect our members from fraud and other illegal activity.
Despite our best efforts to keep up with the sudden increase in demand, we were unable to complete many transactions in the time frame indicated, and for that we apologize.
To deal with this increase, we have expanded our team through new hires and we are in the process of developing a more robust automated review system that will help reduce wait times in the near future and farther down the road as well.
We are excited for 2016 and expect this year to be the best yet for Payza. We want to take this time to thank You for Your patience if You are experiencing delays and to assure You that all pending transactions will be reviewed and completed in the order they were created. If ever You need further assistance, our Support team can be reached by Live chat and Support Ticket, and You can also get in touch with us by sending a private message on Payza Facebook Page.
We will continue to keep You updated about this situation as new developments arise.
Thank You sincerely
The Payza Team. "
Have a great day and thank You for Your cooperation.

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